Location: Hyderabad, HO

Employment Type: Full-time

Job Overview

We are seeking an experienced and dynamic General Manager - Polymer Sales to lead our recycled polymer business unit. The ideal candidate will drive revenue growth by managing the end-to-end sales process from lead generation to sales closure.

Key Responsibilities:

• Develop and execute sales strategies to achieve revenue targets for recycled PP, HDPE, LDPE, and Raffia, among other products
• Supervise call center manager for lead generation, give feedback on and supervise the lead quality
• Hire and manage a team of 3-4 polymer salespersons at Banyan
• Execute sales of 200 – 300 tons per month at profitable pricing
• Develop a pipeline of over 1000 tons of monthly polymer sales across various industries such as pipes, cables, sheets, packaging, furniture, and more

Qualifications:

• 15+ years of experience in polymer/petrochemical sales, with at least 5 years in leadership roles
• Deep understanding of polymer markets, applications, and technical specifications
• Strong network within relevant plastics industries
• Proven track record of closing large B2B polymer sales
• Excellent negotiation and relationship management skills
• Strong analytical and business planning capabilities
• Bachelor's degree in Engineering/Chemistry/Polymer Science (MBA preferred)

Preferred Qualifications:

• Experience in recycled plastics or circular economy
• Knowledge of EPR regulations and sustainability trends
• Understanding of plastic recycling processes and technologies
• Experience working with plastics manufacturing companies

What We Offer:

• Opportunity to lead a fast-growing business unit in the circular economy space
• Competitive compensation package
• Chance to make a significant environmental impact
• Professional development opportunities
• Dynamic and innovative work environment

Location: Hyderabad, HO

Employment Type: Full-time

Salary Range: 1.2 Lac - 1.5 Lac / month

Job Overview

We are seeking a driven and experienced Senior Manager - Call Centre to lead our dynamic sales and Supply chain team. This role is crucial for overseeing the daily operations of our call centre, ensuring team performance meets company targets, and reinforcing our brand's commitment to quality and customer satisfaction. The ideal candidate will have a strong background in sales and supply chain management within a call centre environment and a passion for driving team success.

Key Responsibilities:

1. Leadership & Team Management

• Lead, mentor, and inspire a team of sales representatives, setting clear performance expectations and development goals.
• Conduct regular performance evaluations, provide constructive feedback, and implement growth plans for team members.
• Foster a positive and high-performing work environment that values teamwork and individual development.

2. Sales Strategy & Execution

• Develop and execute strategies to boost revenue and optimize call centre efficiency.
• Monitor sales data and analyse performance metrics to identify trends, opportunities, and areas for improvement.
• Collaborate with the sales and marketing departments to align call centre activities with business objectives.

3. Operational Management

• Oversee day-to-day call centre operations, ensuring optimal staffing and effective call handling to meet demand.
• Implement and maintain standard operating procedures for consistent, high-quality customer service.
• Resolve customer issues and complaints, ensuring timely and satisfactory solutions.

4. Training & Development

• Design and deliver training programs to enhance team members' sales skills
• Keep the team informed on industry trends, product updates, and best practices for effective customer interactions

5. Reporting & Analysis

• Prepare and present regular performance reports on call centre metrics, sales achievements, and KPIs to senior management.
• Use data-driven insights to recommend and implement improvements

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Proven experience in sales management within a call centre setting, with a track record of achieving targets.
• Proficiency in Zoho CRM, call centre technology, and fluency in English, Hindi, and 1 regional language (e.g., Tamil, Telugu, Kannada, Marathi, Gujarati).
• Competencies: Exceptional leadership, communication, problem-solving, and organizational skills.
• Strong organizational and problem-solving abilities.

Location: Hyderabad, HO

Employment Type: Full-time

Job Overview

The Executive - Call Centre will serve as the primary point of contact for Banyan Nation's clients and partners within the Sales and Supply Chain departments. This role involves handling inbound and outbound calls, addressing customer inquiries, coordinating with internal teams, and ensuring timely follow-ups. The ideal candidate will have strong communication skills and an understanding of sales support, customer service, and supply chain processes. The basic understanding of polymers, preferably with a background from CIPET, to address customer needs effectively will be a plus.

Key Responsibilities:

1. Customer Service & Communication

• Handle to inbound and outbound calls, addressing customer and supplier inquiries on
• product availability, delivery timelines, order status and technical specifications related to product.
• Provide accurate information and technical insights regarding HDPE and PP products, leveraging polymer knowledge

2. Sales & Supplier Support

• Support lead generation and follow-up activities to contribute to sales growth and
• strengthen the supply pipeline to ensure customer and supplier needs are met Assist the Sales team in achieving targets by delivering excellent customer service and fostering client relationships
• Engage suppliers through telesales techniques to support deal closures and build lasting supplier relationships

3. Data Management

• Accurately record customer interactions and order details in the CRM, ensuring data is accessible for performance tracking and reporting

4. Complaint & Issue Resolution

• Address customer and supplier complaints or concerns, providing immediate solutions when possible, and escalating complex issues to the relevant teams.

5. Follow-Up

• Conduct follow-up calls to gather feedback, enhance customer retention, and build positive client relationships

Qualifications:

• Bachelor’s degree, with preference for CIPET (Central Institute of Plastics Engineering &
• Technology) graduates.
• 1-2 years of experience in customer service, sales, or call centre roles, ideally in support
  of supply chain or sales functions.
• Knowledge of polymers, particularly HDPE and PP, with an understanding of recycling
  processes.
• Proficiency in CRM systems and Microsoft Office.
• Fluency in English and at least one regional language (preferred: Hindi, Marathi,
  Gujarati, Telugu, Tamil)