Executive – Call Centre

Location: Hyderabad, HO

Employment Type: Full-time

Job Overview

The Executive – Call Centre will serve as the primary point of contact for Banyan Nation’s clients and partners within the Sales and Supply Chain departments. This role involves handling inbound and outbound calls, addressing customer inquiries, coordinating with internal teams, and ensuring timely follow-ups. The ideal candidate will have strong communication skills and an understanding of sales support, customer service, and supply chain processes. The basic understanding of polymers, preferably with a background from CIPET, to address customer needs effectively will be a plus.

Key Responsibilities:

1. Customer Service & Communication

• Handle to inbound and outbound calls, addressing customer and supplier inquiries on
• product availability, delivery timelines, order status and technical specifications related to product.
• Provide accurate information and technical insights regarding HDPE and PP products, leveraging polymer knowledge

2. Sales & Supplier Support

• Support lead generation and follow-up activities to contribute to sales growth and
• strengthen the supply pipeline to ensure customer and supplier needs are met Assist the Sales team in achieving targets by delivering excellent customer service and fostering client relationships
• Engage suppliers through telesales techniques to support deal closures and build lasting supplier relationships

3. Data Management

• Accurately record customer interactions and order details in the CRM, ensuring data is accessible for performance tracking and reporting

4. Complaint & Issue Resolution

• Address customer and supplier complaints or concerns, providing immediate solutions when possible, and escalating complex issues to the relevant teams.

5. Follow-Up

• Conduct follow-up calls to gather feedback, enhance customer retention, and build positive client relationships

Qualifications:

• Bachelor’s degree, with preference for CIPET (Central Institute of Plastics Engineering &
• Technology) graduates.
• 1-2 years of experience in customer service, sales, or call centre roles, ideally in support
  of supply chain or sales functions.
• Knowledge of polymers, particularly HDPE and PP, with an understanding of recycling
  processes.
• Proficiency in CRM systems and Microsoft Office.
• Fluency in English and at least one regional language (preferred: Hindi, Marathi,
  Gujarati, Telugu, Tamil)