Privacy Policy

1. Background

  • The website, www.banyannation.com, and/or any equivalent of its application (collectively the “Website”) is owned and operated by Banyan Sustainable Waste Management Private Limited which is a company incorporated under the Companies Act, 2013, having its registered office in India and shall include its successors and permitted assigns (the “Company” or “Banyan Nation” or “We/we” or “Us/us”).
  • The website may have links to the company’s partner websites, sites, and/or apps. You shall accordingly be subject to the terms and conditions of such partner websites. The company does not warrant, promote, encourage, and/or endorse the company partner’s websites, and/or apps. The company shall not be responsible for the privacy practices, or the accuracy or integrity of the content included on such websites, and/or apps.
  • By visiting this page, you agree to the terms and conditions of this policy (“Privacy Policy” / “Policy”). You are requested to visit www.banyannation.com to access the company terms of use.
  • The company is committed to protecting your privacy and shall take all necessary and reasonable measures to protect your personal information and/or data that we collect from you in accordance with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) rules, 2011 (“SPDI Rules”) under Information Technology Act, 2000 (“IT Act, 2000”). The terms ‘Information’, ‘Data’, ‘Personal Information’, and ‘Personal Data’ are used interchangeably under this Privacy Policy.

2. Meaning

  • The term “Information” shall have the same meaning as provided under the IT Act, 2000 and SPDI Rules, and shall mean any personally identifiable information like name, gender, mobile number, phone number, address, email, date of birth, any identity proof issued by the government like Aadhaar, PAN Card, et cetera.
  • The term Information includes ‘Sensitive Personal Data or Information’ as defined under the SPDI rules which relate to, (a) password, (b) financial information such as bank account or credit card or debit card or other payment instrument details, (c) physical, physiological and mental health condition, (d) sexual orientation, (e) medical records and history, (f) biometric information, (g) any detail provided to the company in furtherance to providing service, and (h) any of the information received by the Company for processing, stored or processed under lawful contract or otherwise including Internet Protocol (“IP”) address, browser type, Internet Service Provider (“ISP”) (the “Information”).
  • The term “Company” or “We/we” or “Us/us” shall refer to Banyan Sustainable Waste Management Private Limited. 
  • The term “You/you” or “Your/your” or “Yourself/yourself”’ shall refer to any visitor/user visiting the Website and/or the registered user/customer accessing the website.
  • The term “Person” shall mean and include an individual, group of individuals, partnership firm, company, an estate, a trust, and any other entity or organization. 

3. Applicability

  • This policy is limited in its applicability to users of the website. 
  • This policy describes the manner in which the company collects, uses/processes, stores, and discloses your information, and the choices you have with respect to the manner in which the company ought to be dealing with your Information. 

4. General Consent

  • You agree to provide your express consent for the company to collect, process, store, share, and purge the information submitted by you.

  • The company updates this privacy policy from time to time. Your continued use of the website post the changes shall be deemed to be your acceptance of those changes made in this privacy policy. 

  • You may not use automated scripts, software, spiders, or any other automated means to perform searches on the website. Any attempt to extract or download significant amounts of data from www.banyannation.com or to compile a database from data obtained from the website is strictly forbidden. 

5. Consent by Minors

  • The company does not knowingly collect personally identifiable information from minors. If you are under the age of 18 (eighteen), you must ask your parent or guardian for permission to use this website.

  • In the event of discovery of incorrect or inadequate information, the company shall be at its sole discretion to remove the information from its system and abstain from providing services to the minor with immediate effect and without any notice.

6. Collection and Use of Information

  • In order to better provide you with the products and services offered on the Website, the Company will collect information that may be personally identifiable to you as defined under this Privacy Policy. The information provided by you shall be true, correct, accurate, and up-to-date. 
  • We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the site. These may include:
    • Registering for an account on our Website
    • Submitting a request to be contacted for any services or products
    • Signing up for special offers from selected third parties
    • Sending us an email message
  • To avail of the Services offered by the Company, you would be required to provide Information that may be personally identifiable to you as defined under this Policy. The information provided by you shall be true, correct, accurate, and up-to-date. 
  • In the event you post any messages on our message boards, chat rooms, or other message areas or leave feedback or send emails or letters, we may retain the information provided by you which may be necessary to resolve disputes, provide customer support and troubleshoot your problems. 
  • The information that you share with the company shall be entitled to privacy and shall be kept strictly confidential. The information along with all supporting documents submitted by you shall be used for the limited purpose of: 
    • Providing you and administering the services and contacting you in furtherance to it; 
    • Enable your access in order to use the services including delivering mobile and/or email notifications like one-time passwords, providing confirmations, alerts, updates, et cetera; 
    • Personalizing the services for you; 
    • Providing better customer experience; 
    • Recording all the video/audio and telecalls for quality and training purposes;
    • Responding to any of your legitimate claims;
    • Publish your user feedback on our services
    • Responding to your queries, requests, and legitimate claims and resolving any issues;
    • Keeping you informed or updating you on various products and services;
    • Sending you such information that may be of interest to you;
    • Archival or backup purpose(s);
    • Cooperating with government and regulatory authorities, judicial, quasi-judicial, or regulators in accordance with our legal obligations under applicable laws to the extent required; 
    • Notifying you (upon our reasonable belief or otherwise) of any violation of any 3rd party rights, laws, agreements, and/or policies
    • Conducting research and performing analysis in order to measure, maintain, protect, develop, and improve our Services;
    • Monitoring aggregated metrics such as the total number of visitors and traffic; sending you marketing communications 
    • To send you emails or contact you for various customer satisfaction surveys, market research, promotional activities, or in connection with certain transactions; 
    • Notify you regarding various security and privacy.
  • The company shall take all reasonable measures as prescribed under law to prevent unauthorized access and misuse of your Information. However, the company shall not be responsible for any such unauthorized access and misuse of your Information by unauthorized persons despite having taken all such measures. 
  • By accessing and using the website, you accept to strictly abide by, (a) the policies and practices described in this policy and all other policies made available from time to time, and (b) acknowledge and consent to the collection, use/process and disclosure of the Information and for the limited purposes as described in this policy.

7. Data Sharing & Data Access

  • The company shall not use your information for any purpose other than in furtherance to providing the services. 
  • The company may share the Information in the following instances:
    • Upon serving you a “prior notice”, to its successors or permitted assigns as permitted under law and/or to its subsidiary; 
    • Upon taking your express written “prior consent” and on a “need to know” basis, with its business partner in furtherance to providing the Services; and
    • To any judicial, quasi-judicial, regulatory, statutory, and/or any government agency pursuant to any legal requirement.
  • The company assures you that every person involved in dealing with your information undergoes periodical training. 

8. Data Transfer

  • The company may from time to time expand or reduce the business and this may involve the sale and /or transfer of control of all or part of the company. 
  • The information provided shall, where it is relevant to any part of the business so transferred, be transferred along with that part, and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the information for the purposes for which it was originally given to us. 
  • The company may also disclose the information to a prospective purchaser of our business or any part of it. Data may be transferred to or from different jurisdictions and we will take steps to ensure that privacy is protected.  

9. Public Data

  • Any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Information for the purposes of the IT Act, 2000 and the SPDI rules.
  • The company shall not be responsible in any manner of whatsoever nature for any unauthorized use, violation, or misuse of such Information.

10. Data Retention and Storage

  • The company shall retain your Information for a minimum period of seven (7) years and/or for such period as may be prescribed by law from time to time. 

  • In the event that the company is unable to process the Information submitted by you for whatsoever reason(s), the same shall be deleted unless it is required by us to do so under law and/or as may be required for any internal or external audit purposes.

  • The company is committed to comply with applicable laws to ensure that all measures, so prescribed by law, are taken for storing the Information in order to ensure that such information is safe and secure.

11. Data Purging

  • The company has necessary policies, mechanisms, and tools in place to ensure all the information that is collected and stored is deleted as soon as the purpose as described in this policy is completed unless it is mandated by law to be maintained by the company. 

  • Any data destroyed shall be disposed of in a manner that protects the privacy of your Information, in an appropriate manner as per the industry standard practices and norms.

12. Your Rights

  • The company shall be happy to make corrections to your Information upon your written request. 

  • You have the right to ‘opt-out’ of providing Information and may withdraw the ‘Consent’ expressly in writing to itsupport@banyannation.com 

13. Data Security

  • The Company shall endeavor to take reasonable measures to prevent unauthorized access to and improper use of your Information. It shall adopt all the suitable measures to diagnose any problems with its server and to administer the application, including by blocking certain addresses that it feels are inappropriately using its application. In the event of any breach or attempted breach by any third party, the Company shall endeavor to rectify the problems as soon as possible.
  • The Company may collect the following information:
    • Anonymous data from every visitor of the Website to monitor traffic and fix bugs which include (without limitation) information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, unique identifiers of the device through which the application is accessed, such as VPN, information of Wi-Fi connectivity and a timestamp for the request; and
    • Log file information is automatically reported by your browser each time the application is viewed. The server supporting the application logs may include information such as web request, Internet Protocol (“IP”) address, Analytical Code, Geo Stamp, browser type, browser language, referring/exit pages and Universal Resource Locators (“URL”), platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular page, the date and time of the request (“Log File Information”). Such Log File Information collected is not associated with any personal information and is only tagged to the unique identifier for a particular device.

14. Liability

  • The company shall in no manner be liable for any violation under this privacy policy if the Information, 
    • Is already available in the public domain; or 
    • Is collected by way of any illegal and unlawful means; or 
    • Is provided by any person who is incompetent. 

15. Tracking User Behavior

  • The company may keep track of the websites and pages our users visit to determine what Banyan Nation services are the most popular. This data is used to deliver customized content and advertising within Banyan Nation to customers whose behavior indicates that they are interested in a particular subject area.

16. Modification or Change to Privacy Policy

  • The company may change this privacy policy from time to time, as may be required under law.

  • You need to frequently check this page for any changes to the privacy policy. The company will notify you of any material changes in advance by either email or when you log in to the website. You confirm your continued use of our services after any change in this privacy policy will constitute your acceptance of such changes and agree to be subject to the revised privacy policy. 

17. Contact Information

  • If you have any questions or queries regarding this policy, you may contact us through email at itsupport@banyannation.com or by simply writing to the mailing address given below:

    Banyan Sustainable Waste Management Private Limited
    Plot No 181/B, Survey Nos 183, 184, 219,
    Phase III, TSIIC Industrial Park, Pashamylaram,
    Sangareddy, Telangana, India – 502307

18. Grievance Redressal

  • Raising Complaint: All grievances by you should be addressed in writing to Us at itsupport@banyannation.com. Your complaint or query shall be replied to within 48 business hours of receipt of the complaint. Any follow-up question shall also be answered within 48 business hours on receipt of follow-up mail. Our teams will then work on a resolution of the complaint and take appropriate action required for resolution.
  • Grievance Officer: A Grievance Officer will be designated for redressal and shall endeavor to resolve the grievances within a month of the receipt of the complaint. The complaints in this regard may be addressed to the address mentioned below:

    Name: Rashi Agrawal
    Designation: Director – Business Development,
    Sales and Compliance Email ID: itsupport@banyannation.com
  • Grievance Redressal Escalation: In the event, you are not satisfied with the resolution provided, an escalation of the complaint may be made in writing addressed to the Escalation Officer to compliance@banyannation.com or post a letter at the following mailing address:

    Banyan Sustainable Waste Management Private Limited
    Plot No 181/B, Survey Nos 183, 184, 219,
    Phase III, TSIIC Industrial Park, Pashamylaram,
    Sangareddy, Telangana, India – 502307

    Escalation Officer shall address your complaints within 48 business hours of receipt of the complaint.

19. Use of Cookies

  • Cookies are pieces of information that an application transfers to the hard drive of a visitor’s computer for record-keeping purposes. This information facilitates your use of the website and ensures that you do not need to re-enter your details every time you visit it. We also use such information to provide visitors with a personalized experience on the Website. We may use such information to allow visitors to use the Website without logging in upon returning. 

  • All cookies on the website are compulsory cookies. By accepting or rejecting the cookies as displayed on the Website, we will only be able to collect the data that is supplied or provided by You when You visit the Website. 

  • When you browse this Website, the servers of the company may automatically collect your usage data. This helps the company identify and track your usage of the website and in the process collects some data such as the name of the domain and host from which you have accessed the internet, the Internet Protocol (“IP”) address of the computer that you are using, the date and time of your access, etc. We use this data to monitor the usage of this website and also for the furtherance of our business. This data does not include your Personally Identifiable Information.

  • Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit.

20. Link to other Websites

  • This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship endorsement or approval of these websites. The Company is not responsible for the privacy practices of such other websites. 

  • We request you to read the privacy statements of each and every website that collects personally identifiable information that you visit. This Policy applies solely to information collected by the Website. 

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